Network Operations Center Analyst

August 20

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Long View Systems

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People, forward.

Cloud (Hybrid, Private, Public) • Project Management Office (PMO) • Managed Services • Procurement & Licensing • Virtualization

1001 - 5000

Description

• Respond to incidents such as infrastructure, network or SQL problems, and access requests to various tools like Secret Server and SolarWinds • Actively work in monitoring, event and incident management tools like Solarwind – Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now • Manage server backups and maintenance plans across the client environment • Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar • Perform physical infrastructure checks regularly and remediate any issues • Complete quarterly vulnerability scans and remediate identified issues

Requirements

• 2+ years of experience managing complex, multi-tenant infrastructure tools, on-premise and cloud-connected technologies • Experience managing IT service management tools including performance monitoring and ITSM solutions • Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards • Experience with first-level server technologies (ie. remoting into servers, implementing patches) • Proven ability to troubleshoot and resolve technical and procedural issues • Availability to work varying schedules of 5 days on and 5 days off with 12-hour shifts such as (mornings, evenings or overnights with weekend coverage) to accommodate business needs

Benefits

• Great people and culture • Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities • Interesting work – Be part of exciting projects while accessing all the latest technologies