Neo Financial
At Neo, we’re building a more rewarding financial experience that empowers Canadians to take control of their future.
Financial Services • Credit Card • Fintech • Technology • Investing
501 - 1000
Manager, Customer Experience (French Bilingual)
Yesterday
🏢 In-office - Winnipeg
Neo Financial
At Neo, we’re building a more rewarding financial experience that empowers Canadians to take control of their future.
Financial Services • Credit Card • Fintech • Technology • Investing
501 - 1000
Description
• Lead and develop a team ensuring exceptional customer experiences. • Evaluate customer interactions based on performance models. • Provide coaching and feedback to Customer Experience Specialists. • Own and monitor key performance indicators for customer service. • Drive business performance and workplace culture initiatives.
Requirements
• Strong analytical skills and proactive problem-solving approach. • Effective communication with senior leadership and team members. • Customer needs and satisfaction prioritization. • Creative challenge identification and solution devising. • Commitment to team member professional growth and development. • Resilience and adaptability in dynamic environments.
Benefits
• Meaningful equity through stock options to share in company growth. • Opportunities for rapid career progression and constant learning. • Inclusive climate where everyone can thrive.
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