Associate, Client Experience

September 7

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Cavell Risk, Inc.

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Description

•Aid the Manager, Client Experience in day-to-day administrative tasks; •Fosters strong professional relationships with clients, underwriters, and other industry professionals; •Timely preparation and sending of invoices and following up on outstanding payments; •Organize and maintain client files; •Maintain claim logs and adhere to abeyance procedures; •Leverage knowledge of available products to provide advice to clients; •Complete necessary forms and documentation accurately; •Understand and apply legislative and regulatory frameworks; •Perform other assigned duties as required.

Requirements

•Bachelor’s Degree in Business, Finance, or a related field; •Possession of RIBO licence or willingness to obtain one; •Demonstrated customer-focused mindset with a proven track record of delivering exceptional customer service experience; •Experience in an administrative role is advantageous; •Resourcefulness, exceptional time management and strong communication skills; •Active listening skills and the ability to ask insightful questions; •Proficiency in asking the right questions and suggesting appropriate courses of action; •Strong curiosity and commitment to continuous learning; •Ability to embody the company’s values of respect, reliability, and engagement.