LumiQ
Where engaging conversations with business leaders count as verifiable CPD/CPE for CPAs.
51 - 200
Customer Success Manager
August 29
🔄 Hybrid – Toronto
LumiQ
Where engaging conversations with business leaders count as verifiable CPD/CPE for CPAs.
51 - 200
Description
• Lead and develop relationships with LumiQ’s highest-value customers, end users, and key business stakeholders to ensure customer satisfaction, product adoption, and advocacy. • Operate with a “Customer First” mindset by proactively soliciting and monitoring client satisfaction, product usage, and adoption to mitigate customer churn. • Conduct customer onboarding, regular business reviews, and goal alignment with our customers to achieve stated objectives. • Act as the voice of the customer, collecting feedback and effectively communicating findings back to the business. • Provide consistent and timely communication to our LumiQ customers • Partner with our revenue team to deliver a seamless customer experience • Maintenance of all customer contact information, emails, meeting notes, and communication in Salesforce. • Assist with other duties and tasks as assigned.
Requirements
• 2-4 years relevant work experience in a customer success, account management role • You are experienced, passionate, and have a “Customer First” mindset • Excellent presentation skills, in person and online • Adaptable and flexible in a startup environment • Familiarity with managing a book of business with 60+ accounts • Background in SaaS deployments • Experience with Salesforce or other CRM tools. • Ability to listen and respond to our customers with understanding and empathy • Strong verbal and written communication skills • Highly organized, detail-oriented, and able to multitask
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