Account Manager - Digital Services

September 11

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Lightspeed (Formerly SEOshop)

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SEOshop is now part of the Lightspeed family$1. !$1

Webshop platform • E-commerce • hosting • customer support • apps

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Description

• Ensuring that the impact of marketing campaigns is well-communicated and managed, training golf course staff to independently handle leads and follow-ups post-campaign launch • Owning the strategy and success of marketing campaigns, from planning through execution, ensuring alignment with the golf course's business objectives. This includes setting campaign goals, crafting compelling messages and managing campaign approvals. • Training clients on how to use analytics tools within the software to track the success of their marketing campaigns and make data-driven decisions. • Responsible for consistently articulating the tangible benefits and value derived from utilizing our digital services. • Educating and training customers on the use of Golf + POS settings • Working as a product expert in training sessions with a retention-focused approach to ensure the customer is adopting the software as intended • Working closely with the Account Manager and cross-departmentally with the Customer Success, Support, Digital Services and Product teams to enable and improve product features • Maintaining a high level of customer satisfaction and identifying what workflows can be implemented post-sales to ultimately maintain customer satisfaction • Logging meetings with customers to provide visibility on the CSAT of the customer • Positioning the product, add-ons, and integrations such that it will help the customer fulfill their operational needs

Requirements

• Experience in customer-facing activities • Interest in the golf industry or related sport. • Experience in training, teaching, onboarding or facilitating orientation sessions • Ability to quickly learn, understand and teach tech concepts • Strong problem-solving skills that will ensure these customers use their POS to its intended design • Critical thinking

Benefits

• Lightspeed share scheme (we are all owners) • Flexible working policy and unlimited paid time off (Yes, you read that right) • Mental health online platform and counselling & coaching services • Health and wellness benefits • Volunteer day to be able to give back to society!