Digital Marketing Account Manager

August 26

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Elite Digital

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Digital Marketing • Web Design • Social Media • Search Engine Marketing • Search Engine Optimization

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Description

• Serve as the lead point of contact for all client account management matters for assigned accounts • Build and maintain strong, long lasting client relationships • Develop trusted advisor relationships with key accounts, customer stakeholders and executives, providing customer service and marketing consultation • Create and deliver marketing strategy, documentation and help develop RFPs for existing and new clients • Work with Project Managers and internal teams to ensure the timely and successful delivery of solutions according to customer needs and objectives • Monitor and communicate daily/monthly/quarterly changes in scope throughout project lifespan to client(s) and internal teams in a timely fashion • Work with internal teams to forecast, track and communicate to the client the key account metrics • Negotiate contracts and close agreements to maximize profits • Develop new business with existing clients and/or identify areas of improvement • Prepare reports on account status to internal stakeholders • Assist with monitoring all contest emails for assigned contest accounts; responding to all questions or inquiries in a timely manner • Work with the Account Supervisor and Coordinator to ensure the winner verification process and contest fulfilment for assigned contest accounts runs smoothly, on time and on budget • Be organized (ex. creating trackers) and have excellent time management skills • Create status reports for clients with tight deadlines (typically sent on a bi-weekly basis/date set by client) • Periodically monitor client/contest websites to ensure user flow is working and communicate if maintenance is required to upkeep the website • Assist with the setup and monitoring of tasks for other departments that relate to contest development, design and analytics

Requirements

• Proven work experience in Digital Marketing and/or Marketing, as an Account Manager, Key Account Manager, Sales Account Manager or relevant role • Must have at least 3-5 years of experience in a Customer Service position • Must have at least 3-5 years of experience in Digital Marketing, Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, Strategic Planning • Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive • Must have at least 3 years of experience working in an Agency setting • Prior experience delivering client-focused solutions to customer needs • Must have strong time management, organizational and analytical skills • Ability to foresee risks and generate mitigation plans with the appropriate stakeholders • Must have strong communication skills (written and verbal) • Ability to work in a multi-functional team environment with rapidly changing priorities • Familiarity with project management tools such as Clickup, Harvest and Slack • Proven focus on attention to detail

Benefits

• Currently we encourage a once a week hybrid work model with mostly remote work • In office catered lunch for once a month company wide meeting • Work From Home office upgrade subsidy • Flexible Sick day policy • Elite Sponsored Health & Wellness Plan which includes perks like: Health Spend Account, Employee Assistance Program, Travel Insurance • Elite Sponsored Time off for the Holidays • Flexible working hours • In person and Virtual company social events