Blackline Safety
Blackline Safety is a global leader in connected safety solutions. Wherever there's a need for safety, we're there.
Employee Safety Monitoring • lone worker • lone worker monitoring • gas detection • wireless gas detection
201 - 500
Client Success Operations Specialist
2 days ago
🔄 Hybrid – Calgary
Blackline Safety
Blackline Safety is a global leader in connected safety solutions. Wherever there's a need for safety, we're there.
Employee Safety Monitoring • lone worker • lone worker monitoring • gas detection • wireless gas detection
201 - 500
Description
•Respond to emails and phone queries from customer queries related to account expansion, renewal and other sales related issues •Process quotations related to requests for products and services associated with existing customer accounts •Triage customer requests for support and forward these requests to the appropriate internal team within set service levels •Document activities related to customer accounts within a CRM and ERP system •Work with internal teams to resolve sales-related customer requests •Identify areas of development and ensure that the team remains world-class •Prepare reports of key performance indicators to support operational decisions regarding to client retention and account expansion •Implement systems, processes and tools that enhance the operations of the Client Success Operations team •Work with the team to escalate internal and external concerns, by ensuring that all resources used to maintain customer satisfaction •Aid in documenting procedures, establish and deliver training for team members and cross-functional teams •Actively look for ways to improve process efficiencies and effectiveness •Other duties as assigned
Requirements
•Post-Secondary education or equivalent certification in a business-related field is an asset •1-3 years experience in a inside sales or administrative role with direct responsibility for customer support, account management, data entry and order processing •Experience working within a corporate CRM and ERP application •Proven track record of in converting customer queries into sales or sales leads •Proven ability to apply appropriate problem-solving techniques •Effective communication, both written and verbal with strong interpersonal skills
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