Manager, Data Center Operations and Infrastructure

2 days ago

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Aptum

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Aptum is a global hybrid multi-cloud managed service provider delivering complex and high-performance cloud solutions.

True hybrid infrastructure solutions • Data Center • Cloud • Managed Services • Managed Azure

201 - 500

Description

• Provide leadership to a team of technicians including scheduling, training and performance management. • Conduct formal employee reviews and regular informal feedback discussions with all team members. • Provide support to commercial teams and consult on pre-sales and post-sales activities. • Be accountable to our customers, project timelines and the accuracy of our management systems. • Infrastructure operations including daily rounds, onsite vendor management, record keeping, coordination and planning of general maintenance systems to ensure data center availability. • Maintain accurate inventory of data center assets. • Maintain accuracy of internal documentation such as facility floor plans in Visio, MEP drawings, and CMMS and DCIM platforms. • Support internal change management process with the creation and maintenance of MOPs/SOPs/EOPs and coordinated preventative maintenances. • Support capacity planning and reporting against facility based metrics, and utility usage • Prepare, manage and adhere to budgets and providing monthly reports detailing expenditures and identifying appropriate actions as required. • Ensure documented policies and standards are adhered to, and any risks identified are solutioned. • Maintain and manage physical security of data center and ensure that all work performed within the data center follows company policies and local safety regulations. • Drive adherence to compliance requirements and ensure any non-compliant findings are remediated. • Additional tasks or projects as directed by your line manager.

Requirements

• 8+ years of Data Center facilities management. • 5+ years of people management and leadership history, preferably in a technical environment. • University Degree or College Diploma in a technical or other relevant discipline preferred. • Proven ability to manage multiple competing priorities and guide teams through stressful situations. • Able to understand mechanical and electrical systems, designs, and drawings. (e.g. HVAC, condensers, electrical distribution infrastructure, single line diagrams, air flow dynamics, engineering drawings, etc.) • Intermediate knowledge of Microsoft M365 products including Visio, Excel, and Project. • Excellent oral and written communication skills. • Strong interpersonal, organization, and time management skills. • Experience in driving collaboration with cross-functional teams. • Experience providing mentorship, people development and business value creation. • Excellent knowledge of infrastructure and cloud computing technologies. • Able to understand technical requirements and develop implementation plans. • Able to learn new technical concepts quickly and create audience-appropriate documentation. • Provide general 24/7 availability to respond to emergencies (excluding planned time off). • Self-manage a flexible work schedule, including evenings and weekends • Comfortable adapting to changes in requirements and responsibilities • Be a self-starter, take a pro-active approach and drive innovation, have an analytical nature, be calm under pressure, and have a passion for problem-solving.

Benefits

• Competitive Vacation Policy • Birthdays are off (we call it “Duvet Days”) • Health Club Discounts & Quarterly Reimbursements • Education Reimbursements • Paid Benefits • Community Day