Sales & Service Lead - CF Market Mall

2 days ago

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Alo Yoga

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Spreading mindful movement, inspiring wellness and creating community. These goals inspire everything we do at Alo.

Fashion • Activewear • Wellness • Mind Body • Lifestyle

501 - 1000

Description

• The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga. • Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching • Continue to build the client relationship daily with our customers • Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. • Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies • Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests • Leads by example and inspires staff in daily operations and guest experience. • Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent • Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader • Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed • Execute company-level operations-focused directives, projects and initiatives, in partnership with the Sales & Service Manager (e.g. from the SCC)

Requirements

• 2+ Years prior work experience in a client-centric, sales environment • Proven leadership capabilities demonstrating excellent decision making • Values feedback, receptive to receiving feedback and eager to provide • High energy, upbeat and enthusiastic with the ability to integrate fun and work • Self-motivated with a desire to achieve results and excel individually, and as a team • Excellent interpersonal and written communication skills • Aligns with and embodies Alo’s guiding principles • Job Level: Associate

Benefits

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors • Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees) • Monthly Store Incentives • Clothing Allowance • Free yoga classes at any of our Sanctuaries