Part Time Customer Service Associate

August 8

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Spence Diamonds

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Now open in 8 locations across Canada!

Visibly Better Diamonds, Obviously Better Prices • A Perfect Fit, Just Like Your Love • Engagement Rings Made to Order • Diamond Experts Serving Canada Since 1978

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Description

• As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. • You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence. • You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. • You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. • On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. • Most importantly you ensure our customers are top priority and are all given the full Spence experience.

Requirements

• You’re detailed oriented, have excellent time management skills and are willing to embrace a structured process • You have excellent time management skills and make great decisions about which work to prioritize • You have strong problem solving, and conflict resolution abilities • You are energetic, outgoing and have strong customer relationship skills • You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing. • You have at least a years’ experience working in a customer service environment • You’re used to working with a computer and are willing to learn new technology and software • You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day • Bonus points if you have previous administrative or reception experience

Benefits

• Attractive compensation packages • Amazing employee, friends & family discounts on our products • A variety of Learning and Development resources • Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones • Regular celebrations & employee incentive programs • Team building events and activities • Opportunity to grow within the company • Continuous on the job training, support and mentorship