Bilingual Customer Service Representative

April 5

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ASP Incorporated

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Access Security Professionals dedicated to commercial, canine, residential, aviation, and customers services.

Security Guard Services • Aviation Security • Commercial Security Services • Residential Security Services • customer service

1001 - 5000

Description

• Greet Customers, provide direction, exceptional Customer Service and assistance to all passengers. • Proactively monitor passenger flows into the Primary Inspection Lane as well as monitor congestion points and capacity levels at the Customs Hall and notify Shift Supervisor of any concerns. • Coordinate passenger flows at key areas as directed by the Shift Supervisor. • Practices Safety conscious behaviours and situational awareness. • Quickly and efficiently determine eligibility requirements and stream passengers into queues while provide superior customer service. • Validate/confirm passengers need and right of entry/exit to/from controlled and restricted areas. • Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks. • Control the backflow of passengers into controlled/restricted areas. • Anticipate and create memorable passenger experiences. • Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e. wheel chairs, electric passenger carts, baggage carts, porter services, etc.).

Requirements

• Minimum High School diploma or Grade 12 education. • Fully bilingual in both French and English. • Minimum of one (1) year verifiable experience in a customer service/security field or any equivalent. • Eligible to work in Canada. • Physically capable of performing all duties as set out in the Job/Position Description physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues. • Self-motivated individual with a strong attention to detail. • Excellent written & verbal communication and active listening skills. • Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays. • Must be willing to provide Criminal Record check upon request. • Possession of a valid Restricted Area Identity Card (RAIC), else would need to apply for RAIC prior to starting employment. • Successful completion of initial and recurrent company training is a pre-requisite for employment. • Be able to work the following shifts: Friday – 1600-2400 Saturday – 1600-2400 OR Friday – 1800-2400 Saturday – 1800 -2400 Sunday – 1800-2400.

Benefits

• We care about our team and their personal and professional success. • We offer competitive salaries. • You can have flexible schedules. • Free airport parking when on shift.