Security Compass
We help our customers proactively manage cybersecurity risk, without slowing down business.
Application Security • Compliance • Security eLearning • Risk Profiling • Advisory
201 - 500
Technical Support Engineer
September 4
🏢 In-office - Toronto
Security Compass
We help our customers proactively manage cybersecurity risk, without slowing down business.
Application Security • Compliance • Security eLearning • Risk Profiling • Advisory
201 - 500
Description
• You will be the primary SME for customers (SaaS and On-Prem) with a deep understanding of security compass applications • Become well versed with the application support paradigm and get yourself involved with focusing on helping customers resolve application issues • Work with cloud and container technologies, specifically Kubernetes • Manage, troubleshoot and resolve tier 1, tier 2, and tier 3 level issues • Pick up Salesforce cases and respond back to our customers ensuring SLAs are met • Set up and coordinate troubleshooting calls with clients and walk them through the process while building strong relationships with our customers and internal teams.
Requirements
• 3+ years of experience with Linux system administration and Linux command line • 3+ years of working experience with container frameworks such as Docker & Kubernetes and cloud paradigm (AWS or Azure or Google or Private) • Capability to understand complex software and scripts and the mechanisms behind them • Understanding of Docker, Django, REST API, JSON • Strong experience with scripting [Bash/Shell, Python, and/or Ruby] (read and write) • Understanding of the IT environment and basics of IT Security
Benefits
• Meaningful Work. • Trust. • Innovation. • Growth. • Life-Work Integration. • Fun. • Embracing Diversity, Inclusion and Equity.
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