Integral.
Solving complex problems. Building great teams. Designing and delivering exceptional products.
Extreme Programming • Agile Engineering • Test driven development • Pair programming • Lean Product Management
11 - 50
Technical Support Engineer
July 24
🏢 In-office - Toronto
Integral.
Solving complex problems. Building great teams. Designing and delivering exceptional products.
Extreme Programming • Agile Engineering • Test driven development • Pair programming • Lean Product Management
11 - 50
Description
• Engage with customers to understand their issues and provide timely resolutions. • Investigate and comprehend why specific components of the Integral product are malfunctioning, collaborating with product and engineering teams to address and fix issues. • Build tooling used to identify and prevent customer issues based on recurring patterns in escalated issues (ex Retool dashboards). • Serve as a bridge between the frontline support team and the full-stack engineering team, informing product roadmap with the voice of Integral’s customers. • Ensuring that product documentation reflects the current state of the Integral product and enables our customers for success.
Requirements
• Intermediate SQL knowledge to pull and manipulate data for debugging issues, building aggregations that can help provide context on the issue to the fullstack teams, and building tooling that our Support team can use to proactively resolve issues. • Knowledge of Typescript and familiarity with React to enable quick frontend changes for customers (both for bug fixes and new feature development). • Interest in working at an early-stage startup with exposure to the full customer lifecycle and Integral’s product and engineering teams. • Genuine interest in the domains of crypto and finance. • Excellent written and verbal communications to engage with customers.
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