ServiceNow Business Analyst

August 23

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SAiT

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Веб-агентство «SAiT»- украинская команда, занимающаяся разработкой сайтов любой сложности, их поддержкой и успешным продвижением в Интернете. Мы работаем на рынке интернет услуг уже пятый год и за это время успешно реализовали множество проектов, в том числе международных, а также зарекомендовали себя как эффективного и надёжного партнера. Мы понимаем, что успех Вашего бизнеса во многом зависит от нашего профессионализма и творчества, поэтому к любой задаче мы подходим ответственно и с полной самоотдачей Заходите в гости, звоните, всегда рады, всегда на связи, всегда продвигаем сайты, всегда повышаем продажи.

Создание сайтов • Продвижение сайтов • Поддержка сайтов

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Description

• Collaborate with stakeholders to gather and document business requirements. • Conduct interviews, meetings, workshops and gather requirements. • Analyze and document requirements, ensuring they align with business objectives. • Liaison between business and ServiceNow team throughout Software Development Life Cycle (SDLC) to ensure business requirements are met. • Conduct training sessions for end-users and administrators to ensure they can effectively use the ServiceNow platform. • Coordinate and assist with leading ServiceNow operations sprints cycles, sprint planning, backlog grooming and scrums. • Develop test cases and test plans based on business requirements. • Conduct and coordinate user acceptance testing (UAT) to ensure solutions meet business needs. • Identify and resolve issues identified during testing. • Document requirements, processes, designs, workflows and diagrams. • Create user guides, training materials, and documentation to support end-users. • Assist in the documentation and design of specifications for reports and dashboard that support business processes and decision making. • Develop and maintain task board for ServiceNow Operational team. • Recommend and participate in the development of new procedures and policies related to ServiceNow operations. • Identify opportunities for process automation and efficiency improvements. • Review ServiceNow development team processes and assist with fit/gap analysis, make recommendations on updates that will benefit and improve ServiceNow Operations team delivery of solutions to business. • Assist in project planning, including defining scope, timelines, and resource requirements. • Monitor project progress, manage risks, and ensure timely delivery of solutions. • Communicate project status, updates, and issues to stakeholders in a clear and timely manner.

Requirements

• Post-secondary degree or diploma in Information Systems, Technology, or Business • 2 years of experience with ServiceNow. • Minimum 3 years of experience working in a Business Analyst role • Experience with ServiceNow IT Service Management (ITSM) product • Experience as a Business Analyst in a Project Management lifecycle • Experience with business process improvement. • 5 or more years of direct experience with ServiceNow. (preferred) • Minimum 5 years of experience working in a Business Analyst role (preferred) • Project management experience utilizing agile methodology (preferred) • Experience with ServiceNow modules like IT Operations Management (ITOM) and CMDB, Customer Service Management (CSM), HR Service Delivery (HRSD), Custom apps, etc. (preferred) • Certified Business Analyst Professional (CBAP) or working towards a BA designation is an asset (preferred) • ITIL V4 Certification (preferred) • ServiceNow Certified System Administrator (CSA) would be considered an asset (preferred) • ServiceNow Certified Implementation Specialist (CIS) would be an asset (preferred)