ServiceNow Solution Architect and Developer

June 18

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Long View Systems

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People, forward.

Cloud (Hybrid, Private, Public) • Project Management Office (PMO) • Managed Services • Procurement & Licensing • Virtualization

1001 - 5000

Description

• Architect and design ServiceNow solutions tailored specifically for the Technology Provider Service Management (TPSM) ServiceNow product suite, including but not limited to ITSM, CSM, VA, PA, App Engine, Service Bridge, and IntegrationHub. • Architect and design ServiceNow solutions built on a multi-domain instance deployment of ServiceNow • Help Clients and Long View leadership to develop ServiceNow technology roadmap adoption strategy to best maximize their investments in the technology • Provide technical leadership and guidance throughout the entire lifecycle, from solution design to implementation and deployment • Conduct a thorough analysis of existing Client processes and workflows, identifying areas for improvement and automation using ServiceNow • Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings • Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices • Provide technical expertise and guidance to the Long View ServiceNow support team, assisting with troubleshooting and problem resolution • Provide ServiceNow platform training and mentorship to other team members in the business and at clients • Ensure ServiceNow platform security configuration aligns with corporate security policies and industry best practices

Requirements

• 8+ years of professional experience designing and deploying ServiceNow platform technology as well as working in a client-facing consultant position • 5+ of those years supporting ITSM, CSM, and domain-separated instances of ServiceNow • Strong communication and documentation skills with the ability to communicate effectively both verbally and in writing to include high-quality technical documentation and diagrams • Ability to interact professionally with a diverse group including executives, managers, developers, and subject matter experts • Excellent customer-facing presentation and training skills • Flexibility to adapt your work schedule to meet client needs and deadlines • Excellent problem-solving and multitasking skills

Benefits

• Great people and culture • Career growth - Permanent staff positions, paid training, career life planning, and relocation and travel opportunities • Interesting work - Be part of exciting projects while accessing all the latest technologies • Flexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness