Content Designer

September 7

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Lightspeed (Formerly SEOshop)

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SEOshop is now part of the Lightspeed family$1. !$1

Webshop platform • E-commerce • hosting • customer support • apps

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Description

• Work directly with Designers and Product Managers to create clear and consistent product content for new and existing features in our platform. • Continuously develop, edit, and review strategic content for our customer Knowledge Base that includes, help articles, FAQs, and reference materials. • Create in-product workflows that will assist in onboarding and feature adoption. • Conduct content audits to identify gaps in existing Knowledge Base content. • Work in an Agile environment in sprints across multiple teams. • Identify user needs using data and feedback across multiple teams/stakeholders (Customer Success, Support, Retail) and prioritize content as necessary. • Help standardize terminology across content types (in-app, help articles, marketing materials). • Work hands-on with features to test functionality, provide usability feedback, and improve the user experience. • Partner with Design, Engineering, and Product Management to become familiar with new features and how they enhance our customer’s experience.

Requirements

• 3+ years experience in Content Design or Technical Writing. • Ecommerce and/or B2B SaaS platform experience. • Degree/Qualifications in English, Technical Communications, or a related field. • Experience designing and delivering customer-facing and technical documentation. • Experience of creating and maintaining editorial standards in a style guide. • Experience using Content Management Systems (CMS) to write, format, manage, and publish high-quality content. (E.g. Zendesk, MadCap Flare, etc.). • Experience working with Agile methodologies. • Strong written and verbal communication skills and interpersonal skills. • A proactive and open-minded attitude to resolving problems and delivering results. • The ability to wear multiple hats, organize work, and operate in a fast-paced environment. • Demonstrate experience balancing multiple priorities at the same time. • Collaborative mindset, working with others across the company and within the Content Design team. • Experience delivering at pace using Agile methodologies. • Encourage a culture of innovation focused on adding value and thinking creatively. • Spot warning signs of things going wrong and provide a decisive response. • Identify the main issues in complex problems. • Make effective decisions by pragmatically weighing the complexities involved against the need to act. • Have clear operational awareness and be able to balance the need for new features with the need to maintain and support the existing systems. • Maintain exemplary performance in difficult and challenging circumstances, encouraging others to do the same.

Benefits

• Lightspeed RSU program (we are all owners) • Unlimited paid time off policy • Flexible working policy • Extended Health insurance • Health and wellness benefit • Paid leave assistance for new parents • Access to LinkedIn learning • Volunteer days