The official account of the U.S. Department of Defense. Following, shares, links, and likes ≠ endorsement.
September 5
🏢 In-office - Toronto
The official account of the U.S. Department of Defense. Following, shares, links, and likes ≠ endorsement.
• Within the last year, our Toronto office has grown to nearly 70 employees. • Our growth continues as we are looking for an Account Supervisor on our eBay NA account. • You will be responsible for supporting the client services team towards successful campaign delivery. • As Account Supervisor you will oversee the delivery of a wide variety of campaigns for eBay, North America. • You will project manage the production process end to end and assist in leading a client services team with your global counterparts. • Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns. • Liaise with clients and manage expectations. • Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team. • Ensure feedback requirements are met whilst protecting eBay's values/brand. • Build a full understanding of eBay's business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser. • Work closely with creative and strategy teams and to have oversight of all statements of work/proposals. • Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget. • Report back to management with internal and external issues and events that might impact accounts, either positively or negatively. • Maintain a strategic overview of assigned accounts - running regular internal client-facing account reviews. Prove how we are meeting our clients' objectives through metrics, feedback, research, etc. • Delegate and allocate responsibilities efficiently to manage projects end-to-end. • Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence. • Match project tasks with opportunities for development so that employee potential is utilized to the maximum. • Mentor, train and manage junior account managers and apprenticeships where available. Conduct performance reviews of team members and identify areas for improvement, give feedback and recommend for promotions or salary increases.
• Demonstrable agency experience in Client Services, preferably in a Senior Account Manager role already or an Account Manager who is ready to take the lead. • Experience delivering a broad range of multi-channel marketing communications including print, event collateral, whitepapers, and digital – social, display, email, landing pages, onsite banners. • Extremely organised, able to talk about tools and processes used for project management. • Ability to work under pressure and meet deadlines with ease and efficiency. • Deep understanding of production and interactive processes. • Commercially driven with experience handling budgets and timelines. • Proven business development experience and success. • Advanced working knowledge of Microsoft Office and Google Suites. • Resource management skills and ability to handle complex / sensitive issues. • Experience leading others directly or as a mentor.
• 15 days holiday (per annum, pro rata) • A flexible, hybrid working policy • Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT® • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. • Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular
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