GreenShield
GreenShield is an integrated health and benefits organization championing Better Health for All.
Health and Dental Benefits Administration • insurance • mental health • oral health • benefits
1001 - 5000
Gestionnaire de comptes bilingue/Bilingual Account Manager
April 5
🔄 Hybrid – Manhattan
GreenShield
GreenShield is an integrated health and benefits organization championing Better Health for All.
Health and Dental Benefits Administration • insurance • mental health • oral health • benefits
1001 - 5000
Description
• Be the primary point of contact and building the relationship with clients and their advisors • Provides excellent customer service both verbally and written to various channels • Ensure the timely and successful delivery of solutions based on client needs and objectives • Responsible for keeping current clients satisfied and delivering exceptional client service on a day to day basis • Monitor and analyze clients usage based on product • Liaise between our clients and internal teams • Schedule meetings with advisors and clients to discuss renewals and plan design changes • Travel to meet clients • Provide on-going support to Plan Administrators and Advisors • Promote Group Products and GreenShield Administration service capabilities with Plan Administrators • Manage the overall performance of a group by analyzing monthly financial reports • Prepare revisions for plan design changes and implement new plan design changes • Provide clarification of administrative procedures, contractual terms and conditions and product specific features
Requirements
• Bilinguisme - Excellentes aptitudes en communication orale et écrite en français et en anglais, et capacité de saisir les questions des clients et de communiquer l’information technique efficacement • De 3 à 5 années d’expérience dans un domaine connexe • Bonne connaissance des régimes d’assurance collective et des conditions d’admissibilité • Titre de Group Benefits Associate (GBA) (ou en voie d’obtention) • Accès à un moyen de transport fiable et ayant la capacité et volonté de voyager • Diplôme d'études supérieures en commerce ou dans une discipline similaire
Benefits
• Bilingual - Excellent communication skills, both verbal and written in English and French, with the ability understand users’ questions and effectively disseminate technical information is essential. • Requires 3 to 5 years of related experience • Knowledge of Group Benefits/Insurance eligibility requirements is an asset • GBA designation or working towards. • Access to reliable transportation and willingness to travel • Post secondary degree/diploma
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