Maple (getmaple.ca)
About Maple Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week$1. .$1
51 - 200
Senior Product Manager
April 20
🔄 Hybrid – Toronto
Maple (getmaple.ca)
About Maple Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week$1. .$1
51 - 200
Description
• In support of a high-growth mandate, the Senior Product Manager will focus on Provider Experience and Clinical Support Operations. • Leading a squad of Designers and Engineers, the role involves optimizing critical care delivery processes, including lab and diagnostic imaging, specialist referrals, and prescriptions, ensuring seamless operations and exceptional user experiences. • Critical acumen, user research proficiency, data analysis, problem-solving, and requirements definition are essential. • Collaboration with product managers, business stakeholders, designers, and engineers to manage complexity, navigate a fast-paced environment, and deliver meaningful results. • Healthcare-related experience is not a requirement but considered an asset.
Requirements
• The ideal candidate has 5+ years of Product Management experience gained in B2C and/or B2B SaaS organizations selling complex SaaS products. • Experience working at high-growth companies with under 500 employees is an asset. • Strong knowledge and experience with software product development best practices, including discovery and Agile processes. • Experience in delivering projects focused on stakeholders involved in operational processes, both internally and externally. • Resilient, open-minded, and optimistic team player with hands-on experience leading Agile squads, defining requirements, and collaborating with engineering teams. • Utilization of a combination of strong execution with strategic thinking, aiming for success in bringing a software product from concept to launch in partnership with key stakeholders such as marketing. • Proven track record utilizing research, data, and analytics to define outcomes, measure impact, and make informed product decisions.
Benefits
• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. • Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy). • Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness. • Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations. • Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs. • Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility. • Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.
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