Intermediate/Senior Technical Support Specialist

August 26

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GAM Tech

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Managed IT Services - Managed Print | Calgary, Edmonton, Red Deer, Lethbridge, Grande Prairie, Kamloops, Whitehorse

Managed IT Services • Infrastructure Projects • Contract CIO Services • Cybersecurity

11 - 50

Description

• As a Level 2 Support Technician, serve as the next level of escalation for client IT concerns • Diagnose and resolve intricate technical issues via various channels such as phone, email, or live chat • Deploy and configure workstations, execute routine maintenance tasks, and facilitate hardware and software installations as needed • Meticulous documentation of client interactions will be crucial • Stay abreast of emerging technologies and industry trends

Requirements

• Degree or relevant qualification and/or professional certifications • Capable of managing multiple projects, activities and tasks simultaneously • Motivated self-starter who excels in tackling projects with minimal supervision • Strong supplier management and relationship management experience • Knowledge and experience of Windows Server technologies such as Active Directory, Group Policy, Windows 2008, 2012 and 2016 servers • Knowledge and experience of networking concepts and standard protocols such as LAN/WAN, TCP/IP • Knowledge & experience of SCCM • Knowledge & experience of Virtualization Technologies such as VMWare • Knowledge & experience of Datacenter support • Knowledge & experience of backup technologies including tape and disk to disk • Experience in managing applications through small changes, patch/hotfix/version upgrade processes, testing and transition processes • Experience providing support and service management to live operational services • Knowledge & experience of incident, problem, change and release processes • Knowledge & experience working in a formalized change control environment • Familiar with both Apple and PC • Cabling and base Audio/Visual troubleshooting capabilities are an asset but not required

Benefits

• Great benefits • Competitive salary • Exceptional bonus structure