Customer Success Specialist

5 days ago

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Dispense your way | Currently hiring across North America!

Integrative Medicine • e-commerce • Dispensing Platform • Inventory management • health technology

201 - 500

💰 $240M Private Equity Round on 2021-11

Description

•Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience. •Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs. •Resolve complex customer inquiries using various customer support tools and personal product knowledge. •Build sustainable relationships through open and interactive communication. •Collaborate with your team to devise new strategies to surprise and delight our customers. •Coordinate with your team to ensure support coverage during all business hours. •Identify trends in issues and feedback and report them to your supervisor. •Be a champion of our brand and uphold our commitment to customer satisfaction.

Requirements

•A passion for customer satisfaction and a naturally engaging personality. •Ability to multi-task and manage all customer service platforms. •A strong commitment to excellence in all you do! •Exceptional verbal and written communication skills. •Strong organizational skills and the ability to manage information from various sources simultaneously. •An adaptable nature, ready to embrace change and tackle new challenges. •A team player mindset, eager to work closely with colleagues to create an extraordinary user experience. •Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada. •Experience with Zendesk and other SaaS productivity tools would be a bonus. •Basic understanding of frontend or backend development. •Knowledge or interest in integrative health or any wellness certifications would be advantageous.