Senior Director of Operations (15-month Contract)

6 days ago

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💰 Series B on 2023-04

Description

• Develop and execute a strategy for exceptional patient experiences • Lead the Customer Experience and Clinical Operations teams • Raise the bar on quality and keep the end user at the forefront • Lead and coach a 20-person customer experience team • Optimize clinical integrity and ensure patient care • Establish clear objectives and communicate effectively • Drive performance improvement through analytics and insights • Implement generative AI to enhance customer experience

Requirements

• 5+ years in similar leadership / Senior Director level role(s) in high-paced, growth environment • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. • Strong metrics-driven performance improvement background is important, as is the ability to coach leaders to higher levels of accountability and execution • Strong analytical skills with the ability to interpret data and drive strategic decision-making • Experience implementing generative AI tools to optimize efficiency and enhance the customer experience • A track record of tackling complex and ambiguous problems head on, with a high degree of ownership and accountability • Action-oriented with the ability to lead teams and drive change, with or without authority • Ability to challenge, change, coach and be coached • Exceptional emotional intelligence, exemplified by self-awareness and empathy, to gain the trust and commitment necessary for buy in and transformative change • A hunger for learning and a willingness to make mistakes • A can-do attitude with an optimistic orientation • A background in clinical or pharmacy leadership is considered an asset • Experience in management consulting is considered an asset • Experience working in healthcare is considered an asset

Benefits

• Full medical, dental and vision benefits • Maternity / paternity policy • 3 weeks vacation + flexible holiday scheduling • Competitive compensation • Stock option grant • Remote first, work from anywhere in Canada • Incredible culture powered by an highly collaborative and high performing team • Large impact at an early stage technology company • Professional development opportunities, working closely with founders and senior leadership team