Sr. Customer Success Manager (12-14 Month Contract)

September 6

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Empowering Technology Services.

Web & Application Development • ITIS / ITSM • IT Staffing • Accounting and Finance staffing • Global Payroll

1001 - 5000

Description

• Managing a portfolio of customers and conducting proactive outreach to drive satisfaction • Building a strategic account plan for each customer • Building a consultative relationship with each customer • Serving as the primary point of contact within the Customer Excellence Team • Converts ideas into actionable plans • Providing industry insights, guidance, and best practices • Meeting assigned customer satisfaction and strategic initiative targets • Pass initial certification exams, quarterly releases, maintains expert level knowledge of Visier product offerings • Take on additional responsibilities as needed

Requirements

• Strong experience as a Sr. Customer Success Manager / Customer Relationship Manager in a SaaS organization working with enterprise clients, or a combination of experience in customer service, professional services, business consulting, and sales/marketing • Proactively identifying or anticipating a need for customers prior to them asking • Working knowledge of the sales and renewal cycles • Ability to manage implementation programs for customers newly onboarding • Understands the relationship between customer team, management, and stakeholders • Domain expertise in Human Resources and a good working knowledge of HR information systems and technology, business intelligence, and applied analytics • Communicate in a polished, professional, and authentic way • Maintains a calm and focused approach to customers that are overly frustrated • Highly detail-oriented and able to manage multiple initiatives • Organized and methodical with excellent follow-up • Enjoy working in a fast-paced, dynamic, and growing organization • Able to travel up to 15% as required

Benefits

• Additional types of compensation (e.g., commission plans, bonus, etc.)