Manager, Customer Success (14-month contract)

July 20

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Thinkific

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Create, market, and sell your own online courses.

e-learning • education • online learning • instructional design • continuing education

201 - 500

💰 $22M Venture Round on 2020-09

Description

• Lead a team of Customer Success Managers who support clients on Thinkific’s Plus plan • Run daily team operations, including resolving blockers and identifying solutions • Develop and execute a strategy to drive the success of Plus customers • Coach and mentor Customer Success Managers for career growth • Maintain strong KPIs such as renewal rate and NRR

Requirements

• 3+ years of experience managing customer accounts and at least 2 years of experience managing others (SaaS experience is highly desired) • A successful track record of managing a book of accounts with low churn, high net revenue retention, and high customer satisfaction • Excellent team building, leadership, and 1-on-1 coaching skills • Highly collaborative, eager to work across disciplines • Strong project management and change management skills • Can analyze data, identify trends, and glean insights • Strong written and verbal communication skills • Extremely organized with strong attention to detail • Performs well under pressure and can handle emergency situations

Benefits

• Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. • Generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options. • Flexible Paid Time Off to maintain mental and physical health. • A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan. • An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses. • A home office setup with a company-owned Macbook Pro and budget for desk and chair accessories. • $50 CAD per month to treat yourself with snacks, lunch, or groceries.