Docebo
Docebo's multi-product learning suite helps enterprises around the world tackle any learning challenge.
E-learning • Elearning • Lms • Cloud E-Learning • LO
501 - 1000
Customer Success Manager
June 25
🔄 Hybrid – Toronto
Docebo
Docebo's multi-product learning suite helps enterprises around the world tackle any learning challenge.
E-learning • Elearning • Lms • Cloud E-Learning • LO
501 - 1000
Description
• Empower customers to connect goals and challenges with solutions • Increase usage and adoption to ensure value realization and renewal • Work with a portfolio of customers as determined by current business requirements • Act as an expert resource for customers on how to configure, leverage, and expand Docebo usage • Successfully explain technical concepts to diverse audiences • Manage a book of business with a growth mindset • Secure referrals, case studies, and positive reviews through advocacy programs • Contribute to the development of Customer Success Team strategies
Requirements
• Minimum of 5 years experience in a customer success role • Experience working with B2B accounts in SaaS industry • Proven track record of assisting customers in achieving business outcomes • Strong written and oral communication skills • Able to build relationships virtually • Ability to handle high-pressure situations • Ability to autonomously balance time and effort to achieve goals • Strong problem-solving skills • Self-driven and collaborative • Knowledge of HR / LMS technologies desired • Ability to travel, with notice, up to 25%
Benefits
• Be the primary contact and advocate for Docebo customers • Expert in Learning Management System (LMS) adoption and use case expansion • Demonstrate knowledge of business and learning strategy engineering • Master the Docebo product suite • Manage customer expectations • Successfully leads deal-related escalations • Work with multiple customer stakeholders • Manage account retention and renewal rates • Collaborate with internal teams for exceptional Docebo experience • Support the generation of upsell and expansion opportunities • Leverage the success and value that Docebo provides • Actively contribute to the development of Customer Success Team strategies
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