Barley
The easiest way to structure, analyze, and manage compensation - and keep a pulse on changing salary trends
Compensation Management • Compensation Software • HR Software • HR Analytics • Pay Equity
2 - 10
Customer Success Manager (Toronto Hub - Hybrid)
June 14
🔄 Hybrid – Toronto
Barley
The easiest way to structure, analyze, and manage compensation - and keep a pulse on changing salary trends
Compensation Management • Compensation Software • HR Software • HR Analytics • Pay Equity
2 - 10
Description
• Founding member of Customer Success team with ownership across Onboarding, Customer Success, Support, and Documentation • Develop and execute processes for onboarding, engaging, and retaining customers • Understand customer needs and provide creative solutions • Drive product education and adoption throughout the customer journey • Support successful roll-out of Barley platform to customers • Gather feedback, track adoption trends, and resolve customer issues • Collaborate with Engineering, Product, and Design to improve the product
Requirements
• 3 to 5 years of customer-facing experience in a B2B SaaS company and/or compensation space • Strong project management and prioritization skills • Expertise in working with spreadsheets for data analysis • Clear written and presentation communication skills • Diplomacy, tact, and poise under pressure • Ability to handle ambiguity and manage tasks independently • Growth mindset, proactive, and action-oriented
Benefits
• Early stage startup opportunity with potential for rapid career growth • Stock options plan for equity participation • Generous vacation policy • Full health and benefits coverage • Annual learning and development allowance • Remote-first company with Toronto and Vancouver offices for in-person collaboration • Fun company-sponsored events and retreats
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