Payroll Analyst

August 14

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CMiC

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The most complete construction software for accounting and project management, built on a Single Database Platform™.

Construction Software • Capital Project Software • Software Support Services • Project Management Software • ERP

201 - 500

Description

• Maintain ongoing email and telephone support for inbound/outbound client requests. • Gather requirements and analysis for various projects as directed. • Participate in new client implementations, including analysis and payroll setup of payroll products. • Work closely with the development team to ensure defects are correctly identified, fixed and incorporated into solutions. • Primary point-of-contact for customers. • Triage product queues daily. • Review customer questions and reported problems. • Investigate and resolve customer issues. • Conduct web meetings with customers to gather information for investigative purposes and for further assistance. • Meet with Product Team members to discuss customer inquiries. • Test system scenarios and duplicate issues to resolve customer inquiries. • Address issues timely and in accordance with customer expectations. • Participate in project and team meetings; interact and collaborate with team members as required. • Accurately interpret and effectively comply with company standards, procedures, and policies.

Requirements

• College/university degree or significant payroll experience. • Excellent written and oral communication skills. • Experience working with clients or in a team-based environment and working under pressure/time constraints. • Background in Payroll, whether by working in a payroll department or for a payroll software provider. • Canadian or U.S. Payroll Certification is an asset. • ADP, Ceridian, Paylocity, Workbrain, and HCM Software experience is an asset. • Experience in software support or software quality assurance is an asset. • Experience with web-based client applications and SQL databases is an asset.

Benefits

• Competitive benefits Package (including Health & Dental benefits) • Paid vacation and personal days • Townhall meetings where all employees are encouraged to participate in open discussions • An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more) • Health and Wellness focus including virtual yoga classes and wellness webinars • RRSP Matching Program after 2 years of employment • Experience in a rapidly growing, socially responsible corporation • Some remote work options available