RMA Administrator

2 days ago

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Blackline Safety

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Blackline Safety is a global leader in connected safety solutions. Wherever there's a need for safety, we're there.

Employee Safety Monitoring • lone worker • lone worker monitoring • gas detection • wireless gas detection

201 - 500

Description

• Accurately processes RMA (Return Merchandise Authorization) requests in NetSuite according to internal or customers’ requirements to meet department service levels. • Verify the eligibility of products for return based on warranty terms, product condition and purchase history. • Follows department standards and procedures when processing requests and contributes to the continuous improvement of processes. • Successfully resolve customer inquiries via e-mails or by phone in a proactive, prompt, and professional manner. • Track and monitor the progress of RMA’s ensuring timely processing and resolution. • Monitors daily reports related to RMA’s and works with shipping, accounting, distributors, sales representatives, and customers to resolve issues that could impact product shipment and service levels. • Collaboratively works to resolve discrepancies in RMA information when needed. • Works with different delivery carrier platforms to obtain documentation, including shipping labels, packing slips, and return instructions. • Prepare and processes payments for billable RMA services. • Assists in the retrieval of outstanding RMA products from customers when needed. • Assists with product receiving as needed, acting as a backup to the RMA receiving administrator. • Be prepared to embrace ad-hoc requests and support the team at Blackline. • Develops new skills and knowledge related to Blackline products and services.

Requirements

• Post secondary education or equivalent experience. • 2+ years’ administrative experience preferably in a technical environment • Experience working with RMA’s or with an ERP/CRM (I.e. NetSuite) system is considered an asset. • Technical aptitude with the ability to quickly adapt and learn multiple systems. • Excellent computer skills, with high proficiency in MS Office applications • Intermediate Excel spreadsheet skills • Excellent oral and written communication ability • Professional interpersonal and telephone skills • Excellent organizational skills and ability to manage multiple priorities. • High level of attention to detail and accuracy • Ability to work independently, assume responsibility and add value by being proactive. • Ability to adapt to a dynamic, entrepreneurial, and fast paced work environment. • Keen interest in learning and continuous skills and personal development.

Benefits

• An experienced, dynamic, and highly motivated team • An exciting fast paced environment • Supportive, challenging, and collaborative work environment • Extended health, dental, vision care • Education funding • Company stock purchase plan with matching contributions