Senior Help Desk IT Technician | Technicien·ne au service TI sénior·e

September 7

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Behaviour Interactive

WebsiteLinkedInAll Job Openings

Game since 1992

Computer games • Video Games

1001 - 5000

💰 Corporate Round on 2019-07

Description

•Respond to user inquiries and provide technical support via teams, email, or in-person; •Diagnose and resolve hardware, software, and network issues; •Install, configure, and maintain computer systems and applications; •Assist with the setup and deployment of new equipment; •Maintain accurate records of issues and resolutions using a ticketing system; •Provide training and guidance to users on software and hardware usage; •Ensure timely follow-up and closure of all support requests; •Stay updated with the latest technology trends and best practices; •Ensures that global IT Security Policies are followed & maintained; •Exceptionally available to work outside regular business hours (emergency and maintenance work).

Requirements

•College Diploma in Computer technology or equivalent; •8 to 10 years of proven experience as a Helpdesk Technician or in a similar role in a windows environment; •Strong knowledge of Windows and Mac operating systems; •Excellent problem-solving and communication skills; •Strong organizational skills and attention to detail; •Ability to work independently and customer-oriented with a focus on providing exceptional service; •Bilingual English / French, spoken and written.