Senior IT Support Specialist

September 6

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We believe communication belongs to everyone. We exist to democratize phone service.

Social Communication • Mobile Products • Software Development • Technology • Freemium Wireless Company

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Description

• Provide expert-level technical support across a diverse range of technologies, including Exchange, Windows, Azure, Office 365, and server environments (Windows Server, Linux). • Lead the management and optimization of Active Directory to ensure seamless user access and robust security across the organization. • Innovate through automation—develop and refine PowerShell & other scripts to streamline administrative tasks and boost efficiency. • Administer and enhance our virtualized environments using VMware and other cutting-edge virtualization technologies. • Support our Mac environment, utilizing JAMF to manage and secure devices. • Oversee Okta for single sign-on (SSO) and multi-factor authentication (MFA), ensuring our team can work securely and efficiently. • Champion effective communication by managing Slack and other tools that keep our teams connected and productive. • Optimize Jira and Confluence for our teams, making sure these tools are tailored to enhance collaboration and productivity. • Ensure our network runs like clockwork—manage switches, DNS/DHCP configurations, and Cisco equipment to maintain flawless network operations. • Deliver exceptional customer service with a proactive approach to resolving IT issues. • Document and share your knowledge to empower the entire team and maintain a robust IT knowledge base. • Implement and uphold IT security best practices, safeguarding our data and systems against threats

Requirements

• A seasoned IT professional with 5+ years of experience in IT support or a related field, specializing in advanced technical support and systems management. • Mastery in managing Exchange, Windows, Azure, Office 365, and diverse server environments (Windows Server, Linux). • Deep expertise in Active Directory management and administration. • Advanced PowerShell scripting skills to drive automation and efficiency. • Proven experience with VMware or equivalent virtualization technologies. • A proactive, problem-solving mindset with a passion for technology and continuous learning.

Benefits

• Impactful Work: Be at the forefront of innovation in a company that’s redefining how people connect. • Growth Opportunities: As a senior member of our IT team, you’ll have the chance to lead exciting projects, mentor junior staff, and continuously expand your technical expertise. • Collaborative Environment: Work alongside passionate, like-minded professionals in a culture that values knowledge-sharing, creativity, and focus on our customer success. • Cutting-Edge Technology: Engage with the latest technologies and tools, ensuring that our IT infrastructure is not only reliable but also ahead of the curve.