User Experience Partner (Property Administrator)

September 11

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Allied Properties REIT

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Distinctive urban workspace for creativity and connectivity

Property Management • Leasing • Real Estate • Commercial Real Estate • Asset Management

201 - 500

Description

• Assist in the management of all users, dealing with day-to-day questions and concerns, including billing issues, accounts receivable (AR), accounts payable (AP), vendor purchase orders (PO), lease administration, user requests, service amenities and telecommunications, among others. • Maintain, track and report on service contracts and fee schedules. • Manage parking processes including parking agreements, maintain tracker, ensuring compliance and resolving issues. • Provide accurate and timely AR and AP reporting. • Assist with the development of asset plans. • Assist with the coordination of Allied’s ESG initiatives. • Assist with the day-to-day management of properties and coordination of vendor work. • Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained. • Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements. • Provide excellent customer service to all users, vendors and colleagues. • Build strong relationships with users through regular interactions and Allied’s User Engagement Program. • Ensure timely completion of all property related information requests and filing. • Assist during emergencies and keep emergency plans up to date. • Assist Property teams with user focused communications, projects and programs. • Embody and support Allied’s safety and security program. • Other duties as assigned.

Requirements

• At least 2 years’ customer service, hospitality or administrative experience. • Previous Yardi experience an asset. • Exceptional customer service skills. • Strong verbal and written communication and people skills, including a proven ability to build relationships. • Strong computer skills with excellent knowledge of MS Excel and MS Word. • Strong organization and multi-tasking skills. • Ability to work under pressure in a fast-paced environment. • Team player attitude.

Benefits

• None specified.