Agent du centre d'appel / Call Center Agent (EN, EN/FR)

2 days ago

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Quality people. Innovative solutions.

Call Center Outsourcing • Customer Service • Sales and Marketing • B2B Development • Market Analytics

201 - 500

Description

• Receiving inbound calls and providing each client with a high-level of service. • Assisting new clients with account enrollment. • Answering billing inquiries from current clients. • Helping current clients make account and plan changes. • Retaining clients seeking to cancel.

Requirements

• Can work 40 hours/week anytime through the campaign operation hours: Monday to Sunday, from 7 AM to 12 AM (midnight). • Can speak English fluently, or, are bilingual in French and English. • Can complete a full-time (40 hour/week), twelve-day, in-office training period. • Have strong experience working in sales, retail, or in positions involving upselling. • Can learn how to use and operate multiple computer programs with ease. • Consider themselves to be problem-solvers, adaptable to changing situations.

Benefits

• Employee benefits such as bonus plans included into our positions. • Additional bonuses for top performers (like gift cards and extra money!). • Insurance coverages. • Employee referral bonuses up to $500 per person. • Other fun extras, like our recently upgraded employee perk program! • The chance to grow and develop your skills through team meetings, individual coaching sessions, and performance reviews. • Internal growth opportunities that are open to everyone.