May 3
🔄 Hybrid – Toronto
• Collaborate with both internal and external partners and stakeholders to decompose high-level information into detailed business requirements • Facilitate work sessions, focus groups, and coordinate/conduct application demonstrations as required • Contribute to the quality of design and implementation by identifying risks and issues and effectively managing and communicating them to all stakeholders • Support the development of a prioritized product backlog, including the development of user stories, acceptance criteria and scenarios from which the development team to start building applications • Represent the voice of the customer throughout the software development lifecycle • Engage in day-to-day activities with the solution teams as required. This includes, but is not limited to: attending daily scrum meetings, leading refinement sessions, engaging with the development team, and providing direction/focus • Make recommendations that go beyond the initial requests • Provide input to the test plans, sign off on test cases, and participate in end-to-end (E2E) and User Acceptance Testing (UAT) • Write and edit user procedural documentation such as user guides and manuals • Provide support for customer issues and follow up on a timely basis to ensure the problem has been resolved • Concisely document all problems and their resolution in the ticketing system
• 10 years previous experience in the telecommunication industry and Government of Canada contracts • Experience in business analysis - collecting, documenting and articulating requirements • Excellent communications skills, both written and verbal, with the ability to effectively communicate and present to various audiences • Highly organized, detail-oriented and the ability to manage multiple projects simultaneously with aggressive timelines • Action oriented and demonstrated ability to deliver results • Ability to work with change/ambiguity, in a competitive environment where priorities change frequently • Proven problem-solving ability with complex, technical and abstract concepts • Tenacity and creative approach to achieving goals • A team player with the confidence to challenge and escalate when necessary
• Work hours are Monday - Friday, normal 37.5 hours weeks working onsite up to 5 days a week • Location: Onsite in Toronto • Type of job: Temporary Contractor • Hourly contract rate: TBD depending on experience • Date candidate required: Immediate • Length of Contract: 12 months with the possibility of extension
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