Performance Consultant

June 15

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AutoTrader.ca

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Choice digital partner for dealership operations.

Canadian Automotive Expertise • Leading Dealership Advertising Partner • Robust Audience of Used & New Car Shoppers • Unrivaled Audience Data & Industry Insights • Digital Retailing Services

501 - 1000

Description

• Responsible for developing & maintaining existing customer relationships while driving performance with AutoSync’s CRM product, Activix • Proactively engage in the day-to-day management of the account, including strategic account planning, performance reviews, training, technical acumen, and customer success issue resolution • Work directly with Sales, Marketing, and Management within the Dealership • Report to the Manager, Performance Management

Requirements

• Develop a clear understanding of the client’s business goals. Craft and implement effective dealership processes associated with Sales and business development that deliver performance in line with the client’s business goals. Track performance, provide analysis, and become a trusted consultant and advisor. • Consistent completion of performance reviews as per account guidelines to maintain client relationships and monitor the effective performance of the client’s product suite. Audit product performance and take steps to align execution with strategy. • Building trust and strong relationships with the dealer. Ensure high levels of product adoption where applicable. Identify opportunities for growth within the account portfolio. Mitigate potential churn through proactive retention efforts, and in the event of account cancellation, ensure a high rate of account retention. • Internal Process Adherence and ensure correct and timely updates within Activix client CRM for the purposes of account management and measuring KPIs. • Train dealership personnel to ensure strong adoption and engagement with AutoSync software products. Present best practices and establish repeatable processes compatible with dealership selling strategies. Ensure training is engaging and interactive. Provide refresher/new feature training to dealerships as required.

Benefits

• University degree or previous sales experience • And/or 2+ years of automotive industry experience, ideally within a dealership or with another CRM provider • And/or 2+ years of account management experience • Comfortable working somewhat autonomously and able to prioritize deliverables accordingly • Ability to use quantitative & qualitative metrics to communicate progress, identify meaningful trends & make compelling recommendations • Experience in communicating with dealership personnel, including Dealer Principals, General Managers, Sales Managers, and Sales Associates. • Bilingual (English/French) is a requirement • Excellent presentation and communication skills • Strategic & Collaborative; get the bigger picture – can work with internal & external teams to bring alignment, • Ability to communicate a vision and deliver on it • Credible; does what he/she says he/she is going to do. Team player • Highly professional with incredible energy and enthusiasm