Tipalti
Global, Scalable Payables Automation for High-Velocity Companies
accounts payable • global payments • crowdsourcing • supplier payments • affiliate payment
1001 - 5000
Manager, Customer Success
September 5
🏢 In-office - Toronto
Tipalti
Global, Scalable Payables Automation for High-Velocity Companies
accounts payable • global payments • crowdsourcing • supplier payments • affiliate payment
1001 - 5000
Description
• Responsible for leading the Customer Success team at Tipalti • Partner with CS leadership and execute success strategy • Hire, coach, and mentor a diverse CSM team • Manage expectations and priorities for direct reports • Define processes for CS initiatives and measure success • Drive key CS metrics and improve customer retention • Manage client relationships during their product journey • Collaborate with various departments for customer feedback • Handle customer escalations and provide solutions • Become an expert in tipalti products and services • Focus on brand loyalty and customer advocacy
Requirements
• Bachelor’s Degree required. • 3-5+ years of Manager experience in Customer Success or Account Management. • 10+ years of relevant experience with 3+ years in customer success or account management. • Fast-paced startup or tech environment experience. • Strong interpersonal communication skills. • Empathetic, positive attitude. • Experience in reporting and analyzing data. • ERP, accounts payable, fintech experience is a plus. • Experience with Zendesk, Salesforce, and CSM tools a plus. • Basic accounting procedures knowledge. • Part-qualified or qualified experience in accounting practice. • Relevant accounting certification required.
Benefits
• Competitive benefits • Flexible workplace • Career coaching • Support for diverse individuals • Collaborative culture
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