Senior Product Manager, Labs

July 30

🏡 Remote – Anywhere in Canada

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We believe communication belongs to everyone. We exist to democratize phone service.

Social Communication • Mobile Products • Software Development • Technology • Freemium Wireless Company

51 - 200

Description

• Own the Vision: Craft the vision for Labs, from ideation to execution. Develop and champion a clear product strategy that aligns with key stakeholders, business priorities, and delivers measurable customer impact. • Prototype Like a Pro: Spearhead the creation of mobile app prototypes, testing new ideas and features rapidly. Be comfortable with a hands-on approach and leveraging scrappy techniques to build and learn. Foster a collaborative environment where creativity, experimentation, and calculated risk-taking are encouraged. • Master of Execution: Define a clear product roadmap that links features to key customer and business outcomes. Negotiate and set clear expectations about what you need to meet key objectives and the ROI your work will deliver. • Data-Driven Decisions: Own the outcomes and the metrics for success. Define success metrics, develop experimentation plans, analyze, and iterate rapidly. Embrace "fail fast, learn fast" to optimize features and achieve maximum impact. • Be the Voice of the Customer: Become an expert in what our users and our third-party partners need. Gather and analyze customer feedback, data, and insights to inform a user-centric approach that solves pain points and drives engagement. Be accountable for the quality of your product and its impact on user experience and app performance. • Collaborative Powerhouse: Manage stakeholder expectations and communication across all levels of the organization, driving ongoing clarity and alignment with your pod, cross-functional teams, and Senior Leadership. • Innovation Pipeline: Create a robust process for ideation, prioritization, and development of new revenue-generating features that enhance our free service offering.

Requirements

• 5+ years of experience developing innovative mobile user experiences that have demonstrably driven revenue growth. • An exceptional communicator who can influence and align stakeholders across all levels of the organization. • A positive, high-energy leader who instills a sense of urgency and excitement in their team. • Proven ability to lead the product development lifecycle articulating what and why to your pod and stakeholders. This includes from concept (briefs, wireframes, PRDs), through development (sprint planning/grooming, road mapping), to launch (Go-To-Market, A/B testing, rollouts), and integration into the core app. • A champion of prototyping and experimentation who thrives in a fast-paced environment. You foster an environment where creativity and calculated risk-taking are encouraged. • Deeply knowledgeable about mobile ecosystems, user engagement strategies, and monetization best practices. • A master communicator comfortable working with and setting clear expectations with diverse stakeholders across all areas of the business (including Product, Design, Engineering, Data, Quality Assurance, Ad Sales, Revenue Operations, Marketing, User Research, Legal, Finance, and business development partners). • A love of game design and gamification experiences will help you to thrive! • Prior startup experience is helpful (but not necessary). • Being scrappy will help you hit the ground running.

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