Senior Manager - Business Operations
August 14
🔄 Hybrid – Ottawa
Description
• Lead efforts to innovate and optimize operating model for enterprise customer journey • Define customer journeys and streamline operational processes • Drive continuous improvement initiatives • Integrate business requirements with IT solutions and business support systems • Ensure end-to-end orchestration of BSS tools for competitive advantage • Manage internal business functions for successful commercial launch and operational efficiency • Foster collaboration across teams for enhanced customer satisfaction
Requirements
• At least 10 years relevant experience • Experience in program/project management, business requirements management, process definition, change management • Experience in Telco business support systems (BSS): CRM, CPQ, product catalog, quoting, order mgmt., revenue mgmt., billing, customer service delivery/assurance • Demonstration of leading teams to independently think and vet systems to ensure design meets business objectives • Track record of leading cross-functional teams and managing complex projects from conception through implementation and optimization • Experience in Netcracker, Amdocs, or SAP BSS preferred • University degree in Business Administration, Information Technology, or related discipline(s) • Highly organized individual who can direct multiple streams of activities in a fast-paced environment • Ability to prioritize high-impact activities and decisions from “noise”, managing scope and justifying changes to scope based on business case • Attention to detail to ensure that systems, information, and data come together to meet business objectives • Ability to negotiate with business stakeholders to define must-haves from nice-to-haves • Ensure quality and thoroughness of business requirements, employing various methods to look for gaps • Communication skill to set expectations with internal stakeholders and vendors • Project management skills to ensure coordination of high-quality deliverables • Strong oral and written communication skills with demonstrated ability to communicate effectively with management and leadership/stakeholders across an organization • Fluent in English
Benefits
• Opportunities for career growth and professional development as the company scales • Work in a dynamic and forward-thinking environment • Be part of a pioneering team at the forefront of satellite telecom innovation
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