Super.com
Helping people spend less, save more, and build credit.
Hotel Booking • Travel Bookings • Artificial Intelligence • Fintech • Ecommerce
201 - 500
IT Helpdesk Intern - Winter 2025 (Hybrid)
September 11
🔄 Hybrid – Toronto
Super.com
Helping people spend less, save more, and build credit.
Hotel Booking • Travel Bookings • Artificial Intelligence • Fintech • Ecommerce
201 - 500
Description
• Provide L1 support for hardware and software needs through a ticketing system • Resolve issues for clients via slack or in person • Track customer issues and resolutions • Walk the employees through the problem-solving process • Direct unresolved issues to the next level of support personnel. • Provide accurate information on IT products or services • Record events and problems in service management software • Pass on any feedback or suggestions by employees to the appropriate internal team. • Identify and suggest possible improvements on procedures. • Assist in management of identity and access management in accordance with established policies and procedures • Determine the best solution based on the issue and details provided by employees
Requirements
• Currently enrolled in College • Solution focused with excellent communication skills • Basic technical aptitude and fundamental comprehension of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365 • Knowledge of how to diagnose and resolve basic technical issues • Fluency in English • Customer-oriented and cool-tempered • Propensity to work under pressure with a large workload • Has IT, Computer Science or relevant field experience
Benefits
• Compensation: we pay our Interns top-of-market • $300 One-time home office set up allowance • $25/Week UberEats allowance on Fridays • $300/Term Learning and Development allowance • $120/ Term Fitness/Wellness allowance • Top Talent: work with the best in the world, including Engineers and Leadership from Google, Facebook, Wish, YouTube, Uber, and more • Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work
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