Manager, Infrastructure and Cloud Operations

May 9

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PointClickCare

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Transforming Care Through Technology

Electronic health records • EHR • EMR • long-term care • software

1001 - 5000

💰 Secondary Market on 2022-03

Description

• Supervise and guide the technical team, including yearly performance evaluations. • Collaborate with a diverse team of Architects, Analysts, Administrators, DBA’s, and App Admins to comprehend the needs of the workload, design, develop, evaluate, and deploy cloud services that are efficient, cost-effective, and adaptable for architectural flexibility. • Keep the systems secure by following the best guidelines for security and compliance. • Regularly enhance and revise Standard Operating Procedures (SOPs) for all operational processes. • Maintain that all services related to infrastructure function properly and are always available for business use. • Manage the IT roadmap for short-term goals to align with the current needs of the business and security. • Take part in planning, implementing, and overseeing projects and budgets related to infrastructure. • Managing Azure IaaS/PaaS/MI environment and some Microsoft 365 micro-services as listed in the service catalog. • Responsible for providing support for infrastructure services, such as LAN/WAN/WLAN, Windows, VMWare, A/D, and services from external partners, in a large-scale network environment. • Analyze data to find and lower recurring problems/requests by providing self-service, user training or system simplification. • Maintain clear and detailed system documentation, including infrastructure setup based on observations and modifications. • Work with and maintain good contacts of external vendors and service providers to make sure incidents and problems are addressed quickly and professionally.

Requirements

• At least 5 years of background in managing infrastructure, with 3 or more years in a leading or supervising position that involves cloud-based solutions • In-depth understanding of cloud platforms, infrastructure technologies, networking, virtualization, and storage solutions • Effective leadership skills with a history of leading and growing successful teams, promoting a culture of teamwork and creativity. • Demonstrated skill in examining complex problems, designing solutions, and making decisions based on data to optimize service performance • Strong ability to communicate and collaborate well with teams and stakeholders from diverse backgrounds and functions. • Bachelor’s degree in information technology or computer science; or equivalent experience • Monday to Friday, normal regional working hours.After hours incident, maintenance and change management oversight.