Database Performance Consultant, MongoDB

May 9, 2023

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Percona

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Scaling, Securing, and Managing the Best Open Source Databases on the Most Popular Platforms

MySQL Consulting • MySQL Support • MySQL open source software • MySQL Development • MySQL Performance Optimization

201 - 500

Description

• Provide technical support related to MongoDB and related technologies • Serve as a Level 3 escalation point and resource for Support and Global Services regarding MongoDB customer issues • Investigate issues, gather data, and provide detailed analysis in a digestible format through email, instant message, or voice communication • Create blog posts, answer questions on forums, and create new articles in customer-facing knowledge base • Conduct webinars and provide regular updates and training to the whole of Support • Stay up to date with the latest technology trends in the MongoDB community

Requirements

• Expert-level knowledge of MongoDB • Excellent Linux skills and familiarity with debugging issues at code level • Technical support experience • Fluent written and spoken English communication skills • Professional, customer service oriented attitude • Strong work ethic and entrepreneurial approach • Ability to communicate clearly and professionally under pressure • Availability to participate in a 24x7 on call roster for escalation purposes • Mentoring/coaching skills • Ability to work independently with minimal direction • Willingness to travel internationally and speak at conferences

Benefits

• Work remotely from anywhere in the world • Enjoy cultural diversity with an international team • Flexible working hours • Opportunities for personal growth and development, including funding for training, certifications, conferences and more • Internal programs that include activities like mountain climbing, hiking, and white water rafting • FryDays: four Fridays each year where everyone can unplug and enjoy a 3-day weekend • Equity incentive plan • Generous benefits, equipment for remote office, and paid time off