Account Manager

August 24

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Paramount Commerce

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Simplified bank account-based payments for igaming and sports betting

FinTech • Payments • Online Banking Payments • Verification • Risk Management

51 - 200

Description

• Serve as the primary point of contact for merchants, developing trusted advisor relationships and proactively managing merchant satisfaction • Address merchant service requests, handle escalations, and ensure proper feedback channels are provided for issue resolution • Conduct regular business reviews to ensure merchants are satisfied with our products and services, and identify areas for improvement • Identify and pursue new business opportunities to support company growth and assist with the implementation of account plans to drive growth within existing merchant accounts • Manage up-selling and cross-selling efforts, identifying ways to introduce additional products or functionalities to existing merchants • Monitor and analyze merchant performance to discover growth opportunities and areas for improvement • Understand our product offerings thoroughly to effectively assist merchants and provide outstanding sales support to the sales teams and prospective merchants • Work closely with Customer Support, Operations, Integration, and Finance teams to ensure successful account management and implementation of account plans • Assist with underwriting and onboarding activities for new merchants • Manage merchant projects such as Know Your Customer (KYC) exercises, and maintain workflow and process documentation • Update and maintain merchant contact information in the CRM system to ensure accurate records

Requirements

• Minimum of 5 years of relevant experience within e-commerce/ B2B Sales • Experience in technical sales would be considered an asset • Well-developed planning and analytical skills • Detail oriented and organized • A positive, energetic can-do attitude • Team player with a collaborative approach • An effective communicator, both spoken and written • Ability to work independently and solve problems with minimal direction • Ability to manage your time effectively and adapt quickly to changing priorities • Ability to manage multiple projects • Excellent listening, negotiation, and presentation skills • Results driven and take initiative • Proficient in Excel • Ability to travel in North America

Benefits

• Equal opportunity employer • Ethical and fair hiring processes • Accommodations available on request