OpenTable
At OpenTable every employee has an impact on how we help restaurants around the world succeed.
1001 - 5000
Copy of Director - Global Onboarding
July 24
🏢 In-office - Toronto
OpenTable
At OpenTable every employee has an impact on how we help restaurants around the world succeed.
1001 - 5000
Description
• Oversee the onboarding process for new customers • Lead a team of 50+ people worldwide • Develop and implement strategies to assess the onboarding experience • Collaborate with cross-functional teams to ensure smooth transitions for customers • Set and meet key performance indicators related to customer onboarding • Communicate regularly on identified productivity and success measures • Track performance indicators regularly to determine new or modified tactics • Analyze processes to determine if modifications are needed • Consult with key customers to refine the customer journey • Lead and motivate the global onboarding team • Empower your team to operate autonomously with success • Promote accountability and positive team culture • Invest in the development of your team • Use data to drive decisions
Requirements
• 8+ years of experience in SaaS Operations, Customer Success, Onboarding or a related field • 4+ years of experience as an operational leader • A proven track record of driving onboarding success, both as an individual contributor and as a leader • Experience with a distributed team • Experience driving a team to work at scale • Strong written, verbal and analytical skills
Benefits
• OpenTable provides Mexican Social Security (IMSS) • Christmas Bonus - 30 days • Paid Time Off - 20 days a year • Vacation Premium - 25% • Parental Leave • Bereavement Leave - 3 days • Marriage leave - 3 days • Bonuses • Dental Insurance & Life Insurance • Major Medical Insurance
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