Director, Ecommerce
September 11
🔄 Hybrid – Toronto
Description
• Lead a team of web product managers to develop and deliver a product roadmap for our Shopify platform, aligned with the company’s overall business goals and objectives. • Lead initiatives to enhance the website experience, CRM, and overall customer journey to drive business growth. • Grow the subscription business on openfarmpet.com and optimize overall retention funnel. • Collaborate closely with the Operations team to manage DTC inventory, promotions, and optimize digital merchandising on the website. • Utilize existing resources and the current tech stack for data analysis to drive key decisions. Explore additional analytic tools as needed and available. • Lead, mentor, and manage the Digital Team, providing guidance to drive high performance and professional growth. Foster a collaborative and results-oriented team culture. • Engage with key stakeholders, including executives, customers, and internal teams, to gather insights, prioritize needs, and ensure alignment with business objectives. • Work closely with creative, innovation, marketing, and other departments to ensure successful product development, promotions, and go-to-market execution. Facilitate communication and collaboration across teams. • Manage team budgets, allocate resources effectively, and track expenditures to ensure projects are delivered within budget constraints.
Requirements
• 6+ years of experience in senior leadership or managing eCommerce P&L • A deep understanding of customer psychology and how to leverage it to drive conversions while providing exceptional service to pet parents. • Demonstrated experience in leading and mentoring teams, with strong interpersonal and communication skills. • Ability to develop and execute strategic product plans and make data-driven decisions to achieve business objectives. • Strong analytical and problem-solving skills, with experience using data and metrics to drive decision-making and product improvements. • Excellent collaboration skills, with the ability to work effectively with diverse teams and stakeholders.
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