Nuovo Artistic Photography
Wear nothing but confidence
Photography • Art • Media • Customer Experience
51 - 200
Client Account Manager
July 4
🏢 In-office - Montreal
Nuovo Artistic Photography
Wear nothing but confidence
Photography • Art • Media • Customer Experience
51 - 200
Description
• Cultivate and manage loyal client relationships through client database management and engagement after their studio visit • Efficiently provide appropriate solutions for all and any escalated client issues and/or concerns within a reasonable time frame • Engaging directly with clients via email and phone when required to ensure follow-ups • Working in partnership with internal operational groups to investigate and resolve all client issues • Coordinate the production, editing, manufacturing, and delivery of client orders between all involved parties • Ensure compliance of operations, studio policies, and brand guidelines
Requirements
• A minimum of 1 year professional experience in guest services, hospitality, or customer success • Empathetic and solution-driven service approach • Experience in driving positive, measurable and impactful changes to improve client and internal processes • Ability to remain resilient and sharp with each prospective client while demonstrating a high degree of maturity and integrity • Strong computer skills & knowledge • Reputation for being highly organized and detail-oriented, with excellent time management skills • Eagerness to learn new things and step out of your comfort zone • Excellent verbal and written communication and personality skills in both French and English. Spanish is considered an asset • Extremely attentive to detail – easily catch small mistakes & typos • Closely follow all Nuovo brand guidelines while utilizing the freedom to make decisions that benefit both the client and the company simultaneously
Benefits
• Full-time employer benefits: • Health, life, dental • Competitive starting salary of $23/hr + bonuses • Ample opportunities for growth and knowledge within creative industries • Complete Group Benefits Package • Accrual Vacation • Opportunities for professional growth within a dynamic and innovative photography company • Join a collaborative team committed to pushing the boundaries of artistic expression
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