NetBrain Technologies Inc.
No-Code Network Automation
Network Management Software • Network Discovery • SDN Management • Network Doucumentation • Network Troubleshooting
501 - 1000
Support Engineer
August 30
🔄 Hybrid – Toronto
NetBrain Technologies Inc.
No-Code Network Automation
Network Management Software • Network Discovery • SDN Management • Network Doucumentation • Network Troubleshooting
501 - 1000
Description
• Provide post-sales technical support and troubleshooting to customers • Ensure customer issues are recorded, tracked, and resolved according to SLA • Hold online customer support meetings for troubleshooting • Collaborate with international support team for customer solutions • Work with internal teams for a positive customer experience • Contribute to the customer-facing Knowledge Base • Participate in on-call rotation for after-hours support • Collaborate with subject matter experts for issue solutions
Requirements
• Bachelor’s degree in Computer Science, Telecommunications, Information Technology or a related subject, or equivalent experience • 2+ years of software or network technical support experience • CCNA or equivalent Network Certifications required, CCNP preferred • Working knowledge of major vendor’s router, switch, and Firewall configuration and troubleshooting commands (Cisco, Juniper, Extreme, F5, Palo Alto, Checkpoint) • Experience in routing and switching (OSPF, EIGRP, BGP, VLAN, STP) • Experience with security (IPsec, SSL-VPN, NAT, GRE) • Knowledge of cloud Architecture (AWS/Azure), certification a plus • Experience with basic Windows and Linux system administrative tasks • Light scripting experience with Python, Perl, or Ruby and an automation mindset • Able to work West Coast business hours • Canadian Citizen is a plus
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