Technical Documentation Writer

August 29

Apply Now

Receive Emails with Similar Jobs

Nautical Commerce

WebsiteLinkedInAll Job Openings

The on demand #marketplace platform designed specifically for multi-vendor commerce

marketplace technology • marketplace platform • marketplace infrastructure • multi-vendor commerce • ecommerce

11 - 50

💰 $30M Series A on 2022-06

Description

• Take complete ownership of our documentation (Platform and API docs), from structure to style, ensuring it meets the needs of our users and supports our product goals • Manage our docs-as-code setup using Docusaurus and GitHub, integrating documentation seamlessly into our development process • Develop high-quality content for our platform, including API references, user guides, tutorials, and release notes • Be a Customer UX leader and provide UX guidance to our product/engineering team in the use of our SaaS product with a focus on embedding clear step-wise customer onboarding and usage guides to maximize customer value • Work closely with cross-functional teams to gather information, understand new features, and translate technical concepts into accessible content • Focus on creating user-centric content that enhances product usability, supports onboarding, and reduces customer support queries • Proactively identify gaps in our documentation and propose solutions to improve the overall user experience • Create and maintain a training portal and client content library • Work with cross-functional counterparts in Customer Success, Product Management, and Development to evolve, scale, and improve our customer’s experience

Requirements

• 3+ years in technical writing, with at least 1+ years in a docs-as-code environment - optimally with experience in SaaS Platform products • A self-starter who can take full ownership of the documentation process and drive it forward independently • Hands-on experience with GitHub and static site generators like Docusaurus • Ability to develop and maintain a consistent voice and tone across all documentation, including within the product itself, with a focus on clarity, usability and UX flow • Knowledge of HTML, CSS, JavaScript, and an understanding of API documentation best practices • Ability to quickly adapt to new tools, technologies, and processes, with a proactive approach to problem-solving

Benefits

• Competitive salary and equity at a fast-growing company at the Series A stage • Comprehensive health, dental, and vision plans- from day 1 • A hybrid work environment with an office located in Downtown Toronto near Union Station • Home office equipment budget • 20 days PTO + 5 flex days