MongoDB
A developer data platform for developers to do their best work. #LoveYourDevelopers
open source • databases • mongodb • software developer
1001 - 5000
Escalation Engineer
September 4
🏢 In-office - Toronto
MongoDB
A developer data platform for developers to do their best work. #LoveYourDevelopers
open source • databases • mongodb • software developer
1001 - 5000
Description
•Advising customers on MongoDB usage •Mentoring team members •Collaborating with product management
Requirements
•7+ years of relevant experience •Strong team partnerships •Work across multi-functional teams •Deep experience with customers in escalated situations •Great communication and account leadership skills •Ownership of tricky cases •Understand customer workloads and resiliency criteria •Comfortable navigating unfamiliar code and scripting proficiency •Strong systems engineering and troubleshooting experience •Storage engineering experience •Experience with mission-critical production database systems •Holistic issue analysis from client to storage •Genuine desire to help people •Problem-solving skills in real-time
Benefits
•Employee affinity groups •Fertility assistance •Generous parental leave policy
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