Customer Support Specialist
March 22
🏡 Remote – Anywhere in Canada
Description
• Resolve inbound provider, customer, and patient inquiries • Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts • Responsible for ensuring the voice of the customer is being heard • Use email, chat, and phone to engage with requesters and resolve concerns within our service standard • Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner • Build and maintain strong customer relationships • Communicate Marble's product clearly to external and internal stakeholders • Understand and implement customer satisfaction measures: NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction • Report on internal and external barriers and create action plans to resolve these barriers
Requirements
• 1-2 years of customer support experience • Exceptional written and verbal communication skills • Demonstrated behaviors that reinforce Marbles values: Hunger, Humility, and Care • Experience in medical tech support • Bilingualism is an asset
Benefits
• An opportunity to have an outsized impact at an early-stage technology company focused on solving critically important and valuable consumer healthcare data challenges • Amazing culture powered by an inspired, highly collaborative team that believes in Medchart core values: Hunger, Humility, and Care • Excellent visibility, growth, and personal development potential • Highly competitive compensation and benefits in a rapidly growing, mission-driven early stage company
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