Senior Technical Account Manager

August 21

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Loopio

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Supercharge responses to RFPs, RFIs, and Security Questionnaires.

Proposal Management Software • Proposal Software • RFP Response • Sales Effectiveness • Proposal Writing

201 - 500

💰 Private Equity Round on 2021-03

Description

• Manage both the Technical and Account Relationship with our Loopio for Salesforce® customers, owning the Technical Account Plan to align with customer objectives and owning the Success Plan to validate business value • Responsible for developing and maintaining SME-level knowledge for Salesforce and Loopio for Salesforce solutions to support customers • Build meaningful, deep relationships with Loopio for Salesforce® customers from top global brands through engaging emails, phone calls, and in-person meetings • Harness your entrepreneurial spirit, dive deep into curiosity and challenge the status quo to construct and deliver an enterprise-level customer experience • Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio for Salesforce® advocates • Provide ad-hoc technical consultancy, advice and guidance using product and general Salesforce expertise, including the timely communication of potential issues that may cause disruption • Own subscription renewal and expansion presentations, communications and pricing negotiations • Implement the customer journey for Loopio for Salesforce® customers based on value-driving milestones and adapt as the needs of our customers and the business evolve • Measure and action on engagement data and support the development of a Customer Health Score framework • Work with the Support, Product and Development Teams to communicate customer feedback and priorities and build cross-functional partnerships • Distill and present insights from our enterprise clients to internal teams, including our Senior Leadership Team • Share Customer Success stories through case studies, blog posts, and internal communication • Coach and mentor the professional growth of the Customer Experience Team by fostering a culture of continuous learning and development

Requirements

• 3+ years of Technical Account Management, Solutions Consulting or Customer Success experience • Proven technical experience using and operational understanding of Salesforce CRM is required (with Trailhead certifications as an added bonus!) • Self-Starter with a passion for continuous learning and desire to teach others • Impeccable written and oral communication skills; you’re talking to our customers, after all! • Ability to take complex scenarios and deliver value driven solutions • Confidence in judgement; you can identify & forecast potential risks with your customers and communicate those in high-level detail for support • Masterful relationship-building skills; people find it really hard to not like you • Extremely analytical; you leverage data in all of your decision-making • Highly organized; able to effectively navigate requests and priorities • Results-oriented; you always have your next goal in mind, and a plan to get there • Highly strategic; you like to understand the big picture and new ways to drive forward high-level organizational goals • Experience writing sales proposals or responding to RFPs is a huge plus • Experience with and confidence in, configuring pricing proposals and negotiating with different levels of stakeholders would prove valuable in this role

Benefits

• Eligible for benefits, time off program, and competitive compensation that full-time employees receive