Loopio
Supercharge responses to RFPs, RFIs, and Security Questionnaires.
Proposal Management Software • Proposal Software • RFP Response • Sales Effectiveness • Proposal Writing
201 - 500
Senior Customer Success Manager
June 29
🏡 Remote – Anywhere in Canada
Loopio
Supercharge responses to RFPs, RFIs, and Security Questionnaires.
Proposal Management Software • Proposal Software • RFP Response • Sales Effectiveness • Proposal Writing
201 - 500
Description
• Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings • Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to nurture phase • Partner with customers to develop meaningful and strategic plans • Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates • Measure and action on engagement data through Customer Health Score framework • Share Customer Success stories through case studies, blog posts, and internal communication • Support customers through change management • Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience
Requirements
• At least 3 years of Account Management, Customer Success or similar experience • Experience in a SaaS company is a plus • Experience working with Enterprise Level customers is preferred • Impeccable written and oral communication skills • Superb relationship building skills • Curiosity and continuous desire to learn and stay updated with industry trends and best practices • Comfortable with change and ability to adapt to evolving business needs and market dynamics • Extremely analytical • Highly organized • Results oriented • Experience writing sales proposals or responding to RFPs is a huge plus
Benefits
• Eligible for benefits, time off program, and competitive compensation • Full-time employee benefits available
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